Cancellation, export and account closure

What each action does

Cancellation of a monthly plan takes effect at the end of the period already paid for, and no further renewal is charged. Withdrawal unwinds an eligible consumer purchase. Closing an account stops access. Deletion/erasure addresses retained personal information.

Export and continuity

For AI-assisted tutoring and learning support, an authorised user can request a usable standard export by writing to support@nexiertutor.com. The order identifies format, scope and lawful exclusions for other people's data, third-party rights and secrets. Export is provided on request, within the period required by law. Any additional conversion/migration cost is quoted before work, not hidden in a release fee. Service-switching obligations under applicable law are assessed for the actual service.

Closure and erasure

Verify the requester proportionately; process deletion within the period required by law and explain legally restricted records, holds and backup expiry. Data portability and erasure are rights subject to their legal conditions, not a promise to export every operational log. Reapply deletion if restoring a backup. Personal information is not retained forever merely because a ledger is append-only. Minimal non-identifying proof can remain without retaining entire files. Orders, invoices, claims and similar records may have distinct lawful retention periods. AI tutoring is disclosed; a human tutor contract requires a named provider and scope. Guardian safeguards apply when minors are admitted. Recording, voice storage, publicity and teacher contact each have their own lawful controls. No grade or exam-pass guarantee.